LeaseFix
Maintenance command center

Stop losing repair requests. Start running maintenance from one command center.

LeaseFix captures tenant requests, sorts urgency, prepares vendor-ready work orders, keeps tenants updated, and helps property managers spot repeat issues before they become expensive.

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No credit card required Setup in minutes Built for 100–1,000 units
Good morning, Alex
Here's what's happening today · Tue, May 19
128
Open
43
In progress
26
Resolved today
11m
Avg response
New requests
12
Needs triage
Leaky faucet
Apt 2A · 2m ago
AC not cooling
Apt 1B · 5m ago
Outlet not working
Apt 3C · 8m ago
Smart triage
8
Ready to assign
Leaky faucet
Plumbing · Low
Assign
AC not cooling
HVAC · Medium
Assign
Drywall repair
Carpentry · Low
Assign
Vendor dispatch
5
Awaiting vendor
Plumbing Pros
Leaky faucet · 2A
11:00 AM
Cool Air HVAC
AC not cooling · 1B
1:30 PM
Fixit Handyman
Drywall · 4A
Tomorrow
Owner approvals
2
Approval needed
Replace water heater
Unit 5C$1,240
New HVAC unit
Unit 1B$3,890
Recurring alert
3
Patterns detected
Mold reports
3 units0 res.
AC failure
6 unitslast 30d
Drain clog
4 unitslast 60d
Every request, one queue
Email, SMS, calls, portal.
Urgency sorted first
Emergencies surface instantly.
Vendor-ready in one click
Brief, photos, access notes.
Updates send themselves
Tenants stop chasing your team.
Verified proof

Aggregate performance across live LeaseFix operators.

42,800
maintenance requests processed
3.8 h → 14 min
intake-to-draft time
91%
urgency triage accuracy
22.5%
human edit rate before dispatch

Aggregate metrics reflect Jan 2025–May 2026 Monthly Operational Reports generated by LeaseFix System Audit Log and corroborated by internal client ticketing timestamps. Human review remains required before dispatch.

The Solution

Every request, from intake to repair history — on one desk.

Tenant requestSMSEmailPortalCall
step 1
Tenant request
Any channel
Smart triageEMERGWAITREADY
step 2
Smart triage
Sorted in seconds
Work order
step 3
Work order
Vendor-ready brief
Vendor dispatch
step 4
Vendor dispatch
Right trade, right time
Tenant update
step 5
Tenant update
Drafted for manager approval
Repair history
step 6
Repair history
Logged for next time
Why teams switch

Three outcomes property managers feel in week one.

Speed

Triage urgent repairs faster and move work forward without chasing every detail.

Accuracy

Turn vague tenant messages into complete work orders with property, unit, access, photos, and urgency.

Cost Control

Catch repeat issues early, reduce unnecessary follow-ups, and keep owners informed before delays grow.

01 · Intake

Every request, finally in one place.

Email, SMS, portal, calls, and photos — auto-organized by property and unit.

Email
maintenance@
SMS
Two-way per property
Call summary
Voicemail transcribed
Tenant portal
Embedded form
Photo upload
From the tenant app
All channels merged into one structured request
New request2m ago · SMS

Toilet running nonstop

456 Elm St · Unit 2A · Marcus Chen

Category
Plumbing · Toilet
Priority
High · water waste
  • Auto-organized by property and unit
  • Photos attached automatically
  • Missing details flagged instantly
02 · Triage

Urgency sorted before it becomes a complaint.

Six lanes from emergency to self-help. Priority and SLA visible at a glance.

Emergency
Now
Active leak
Apt 4B · 123 Maple
Same day
Today
AC not cooling
Apt 7A · 331 Oak
48 hours
≤ 48h
Broken lock
Apt 2C · 88 Pine
Standard
≤ 7d
Dishwasher issue
Apt 5B · 456 Elm
Needs details
Asking tenant
Hallway light out
Bldg A · Floor 2
Self-help
Guide sent
Garbage disposal reset
Apt 1A · 88 Pine
  • Emergency signals surfaced fast
  • Low-confidence requests sent to review
  • Priority and SLA at a glance
  • Self-help guides for simple fixes
Smart triage assigned · Plumbing Pro Co.
03 · Dispatch

Vendor-ready work orders in minutes.

Summary, photos, access notes, and the suggested vendor — already attached.

WO-1245

Plumbing leak — kitchen sink

123 Maple St · Unit 4B

Vendor ready
Scope
Inspect, repair leak, test
Schedule
May 20, 2026 · 5–7 PM
Access
Lockbox · 4471
Tenant
Available evenings
Vendor brief

Active leak under kitchen sink. Replace supply line and/or P-trap. Photo confirmation required after dry-down.

Vendors (3)
Matched by trade · zip · history
Plumbing Pro Co.
Best match · 4.9
$320
Fixit Plumbing
Available now · 4.6
$360
Aqua Solutions
Local · 4.7
$410
  • Summary ready for vendors
  • Access notes and photos included
  • Suggested trade and vendor
04 · Updates

Tenants stay updated. Owners stay in the loop.

Drafted for manager approval, editable before sending, with a clear status timeline.

Tenant timeline · Apt 2A
Auto-sent · SMS + email
  1. Request received
    9:42 AM
    We got your request and are on it.
  2. Work order created
    9:53 AM
    We've assigned a vendor to your request.
  3. On the way
    1:15 PM
    The vendor will arrive between 2–4 PM.
  4. Completed
    3:42 PM
    Your request has been completed. Thanks!
Tenant view of LeaseFix updates
Approval pendingOwner · M. Walsh
Replace water heater · Unit 5C
Estimate $1,240 · risk if delayed
  • Drafted for manager approval
  • Editable before sending
  • Clear status timeline
05 · Patterns

Repeat issues surface before they become expensive.

Grouped by property, system, and vendor — so you fix the cause, not the ticket.

Recurring issue radar
Top recurring issues
Last 30 days
Plumbing leaks
28+18%
HVAC not cooling
17+11%
Electrical
11+5%
View full report
  • Patterns by property and unit
  • Vendor performance over time
  • Suggested action cards
Customer case · Redacted

A Pacific Northwest REIT reduced intake-to-draft time from hours to minutes.

A Tier 1 Residential REIT based in the Pacific Northwest

The operator manages 840 multifamily units across Oregon and Washington. Before LeaseFix, two maintenance coordinators manually triaged tenant email and SMS requests through a shared inbox and entered work orders into AppFolio. After LeaseFix, unstructured SMS, tenant email, and portal messages are converted into structured work order drafts for coordinator review. Average delay from tenant message to work order generation fell from 6.2 hours to 11 minutes, with required vendor fields completed 96% of the time.

Units managed
840
Intake-to-draft
6.2 h → 11 min
Vendor fields complete
96%

Verified through a January 2025–May 2026 log audit comparing AppFolio timestamps with LeaseFix intake logs.

“The primary friction point in our maintenance pipeline was the back-and-forth with tenants to get the correct photos and unit access details. Shifting the data structuring to the front end reduced our dispatch-to-completion cycle by nearly 30%.”
Elias Thorne
Head of Operations, Northwest Residential Partners
Published under redacted operator name.
Workflow example

Workflow example: AC leakage triage.

Case ID: LF-2026-0412
  1. Step 1Tenant

    Sends SMS with image and text about a ceiling leak.

  2. Step 2LeaseFix

    Identifies keywords "leaking" and "ceiling" in the message.

  3. Step 3LeaseFix

    Cross-references the unit in AppFolio and detects previous AC condenser reports in the unit above.

  4. Step 4LeaseFix

    Drafts work order "HVAC – Emergency Leak – Unit 402/403" and marks it High Priority.

  5. Step 5Maintenance Coordinator

    Reviews the history and approves dispatch to the Preferred HVAC Vendor.

  6. Step 6Vendor

    Dispatched 45 minutes after the initial SMS.

The workflow helped the team respond before the issue escalated further. LeaseFix does not guarantee emergency detection or avoided damage — a coordinator or manager approves every dispatch.

Stories

What this looks like in real maintenance work.

Operational examples — not customer testimonials. The kind of day LeaseFix is built for.

After-hours

The after-hours leak

Situation
A tenant texts at 10:47 PM about water under the kitchen sink.
What LeaseFix organizes
Routes to the on-call plumber, sends the tenant a confirmation, and alerts the manager — without waking anyone unnecessarily.
Result
Emergency contained before morning. Owner sees the full timeline at 7 AM.
Approvals

The owner approval delay

Situation
A $1,240 water heater replacement sits in the manager's inbox for three days.
What LeaseFix organizes
Sends the owner a one-page approval with estimate, tenant impact, and risk of delay.
Result
Same-day decision. Vendor scheduled before the weekend.
Patterns

The repeat HVAC complaint

Situation
Three units in Building B file AC tickets within 30 days.
What LeaseFix organizes
Surfaces the pattern, links the prior work orders, and suggests a preventive inspection.
Result
One root-cause fix replaces three reactive calls.
See all operational stories
06 · Command center

One command center for the whole maintenance day.

Tickets, vendors, owners, and approvals — on one operational desk.

Requests
Leaky faucet
Unit 2A
Plumbing
Vendor
11:00 AM
AC not cooling
Unit 1B
HVAC
In progress
Today
Drywall repair
Unit 4A
Carpentry
Vendor
Tomorrow
Light flickering
Unit 3C
Electrical
Pending owner
Today
Bathroom fan noisy
Unit 6D
HVAC
Open
2d ago
Leaky faucet · Unit 2A
StatusVendor assigned
CategoryPlumbing
PriorityLow
VendorPlumbing Pros
ETAToday, 11:00 AM
TenantSarah J.
  • Estimate summary and tenant impact
  • Risk of delay flagged
  • One-tap approve or decline
  • Vendor performance at a glance
  • Owner-clean reporting
Operational outcomes

Owners get clear approvals, not messy threads.

What changes when maintenance runs on LeaseFix.

Faster triage
Smart triage sorts requests in seconds, not hours.
Fewer missed emergencies
Urgency lanes surface what can't wait.
Cleaner vendor dispatch
Vendor-ready briefs replace copy-paste.
Better repair history
Every fix logged against unit and asset.
Pricing

Simple pricing that grows with your portfolio.

No contracts. Cancel anytime.

Starter
For small portfolios getting organized.
$149/mo
Up to 250 units
  • Up to 250 units
  • Smart request intake
  • Triage queue
  • Work orders
  • Tenant updates
Start free trial
Most popular
Portfolio
For growing teams coordinating vendors and owners.
$429/mo
Up to 750 units
  • Up to 750 units
  • Everything in Starter
  • Vendor matching
  • Owner approvals
  • Recurring issue radar
  • Team roles
Start free trial
Operator
For larger operators with higher request volume.
$899/mo
Up to 1,500 units
  • Up to 1,500 units
  • Everything in Portfolio
  • Multi-property reporting
  • Advanced permissions
  • Priority onboarding
  • Custom workflow support
Start free trial
Need more than 1,500 units? Contact sales for a custom plan →
FAQ

Quick answers.

Run maintenance like a well-oiled operation.

Start free. Setup in minutes. No credit card required.

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Tenant request
Received
Vendor
On the way
Work order
Created
Completed
Happy tenant