Seven tenant updates that prevent ten phone calls.

1. Request received and prioritized

Within 30 minutes of intake.

Hi {{tenant_first_name}} — got your request about {{issue}} at {{unit}}. We've prioritized it as {{urgency}} and a coordinator is assigning a vendor now. We'll text you when they're scheduled.

2. More information needed

When the request is missing critical details.

Quick question on the {{issue}} — could you send a photo and let us know if it's actively {{leaking/sparking/etc}} right now? Helps us send the right vendor first time.

3. Vendor scheduled

The moment a vendor accepts.

{{vendor_name}} is scheduled for {{date}} between {{window}}. They have your contact and gate code. If you need to be home, plan for the start of the window.

4. Vendor en route

30 minutes before arrival, optional.

Heads up — {{vendor_name}} should arrive at {{unit}} in about 30 minutes.

5. Delay or reschedule

The moment you know.

Update on the {{issue}}: we need to push the visit to {{new_date}} because {{reason}}. Sorry for the change. Reply STOP if you want a call to discuss.

6. Work completed

Same day as completion.

{{vendor_name}} finished the {{issue}}. Summary: {{work_performed}}. If anything seems off in the next 48 hours, reply here and we'll get them back out.

7. Owner approval pending

When you're waiting on the owner before scheduling.

We've got an estimate for the {{issue}} and it's with the property owner for sign-off. We'll let you know within {{timeframe}} so we can schedule.

Self-help instructions

For low-urgency issues with a clear DIY fix.

For the {{issue}}, this is usually a quick fix you can try first: {{steps}}. If it doesn't resolve in {{time}}, reply here and we'll dispatch a vendor.