Workflow
Requesting owner approvals
Owners approve faster when the request is short, specific, and shows what happens if they don't.
When approval is required
LeaseFix requires owner approval when the cost estimate exceeds the threshold set on the property (default $500, configured in Settings → Owner Approval Rules). A property-level threshold overrides the org default.
What's in the approval request
The draft summary includes:
- Property and unit
- What's wrong, in plain English
- Recommended scope and trade
- Cost estimate
- Tenant impact (e.g. "no hot water")
- Risk of delay (e.g. "secondary water damage if not fixed within 48h")
- Photos when available
Channel and reminders
Approvals go out via the owner's preferred channel (email or SMS). If they haven't responded in 24 hours, LeaseFix sends a single reminder. After 48 hours it flags the work order so a manager can call.
What approval looks like for the owner
The owner clicks a secure link — no login. They see the same summary you sent and can Approve, Decline, or Reply with a question. Their reply lands back on the work order.
After approval
The work order is unlocked for dispatch. The decision (who, when, any note) is recorded in the timeline.
Still stuck?
Email a real person on the LeaseFix team and we'll get back to you.