Workflow
Understanding urgency triage
Triage decides what gets dispatched today, this week, or scheduled. Here's how LeaseFix decides — and where you stay in control.
The three urgency levels
- Emergency — habitability or safety issue. Dispatch immediately, around the clock.
- Urgent — significant impact on the tenant. Dispatch within 24 hours.
- Standard — schedule normally during business hours.
Safety flags that always escalate
Some categories are non-negotiable: gas, sewage, flooding, smoke, sparks, electrical hazards, lock & security failures, no heat in unsafe conditions, and structural issues. When a request matches one of these, LeaseFix flags it as an emergency regardless of model confidence and surfaces a "Manager review required" banner. You can adjust the watchlist in Settings → AI → Safety escalation categories.
How AI decides
The model reads the tenant's description plus structured signals (category, photos, time of day, building access) and proposes an urgency with a confidence score. Anything below your low-confidence threshold is held for manager review.
Overriding
On the request detail screen, click Change urgency. The override is logged with the user, time, and reason. Owners and managers can override any request; coordinators can override standard / urgent only.
Custom keywords
Under Settings → Triage Rules, you can add keywords or phrases that should always escalate (e.g. "elderly tenant," "child in unit") and customize how they map to urgency levels.
Still stuck?
Email a real person on the LeaseFix team and we'll get back to you.