Workflow
Creating a request
Whether it comes in by form, email, or SMS — every request goes through the same structured path.
Where requests come from
- Tenant request portal — your hosted intake form
- Email forward — your existing maintenance inbox routed in
- SMS — a dedicated text line provisioned for your workspace
- Coordinator-created — added manually from Requests → New request
What LeaseFix captures
Every request includes the tenant, the unit, the channel it came in on, the raw text, and any photos. AI then drafts a short structured summary, a likely category (plumbing, HVAC, electrical, etc.), an initial urgency, and a list of missing details a coordinator should follow up on.
Reviewing the AI draft
The draft is just that — a draft. On the request detail screen you'll see each suggested field with a confidence indicator. Anything below the threshold you set in Settings → AI is flagged for manager review and never auto-progresses.
Asking the tenant for more info
If the missing-info checklist isn't empty, click Send tenant update and pick "Request more information." LeaseFix drafts a friendly message asking specifically for what's missing. Approve it before it sends.
Moving on
Once the request is complete enough, accept the urgency, then click Create work order. See creating vendor-ready work orders.
Still stuck?
Email a real person on the LeaseFix team and we'll get back to you.