Sending tenant updates

When LeaseFix offers a draft

You'll see a "Send tenant update" prompt at four moments:

• Request received and triaged
• Vendor scheduled with a time window
• Work completed
• Owner approval pending (when relevant)

Editing the draft

Every draft is editable. AI keeps it short, factual, and free of commitments LeaseFix can't keep. Things we won't put in a draft:

• Specific arrival times we haven't confirmed
• Cost estimates the tenant doesn't need
• Vendor names before the vendor has accepted

Channel

Updates respect the tenant's preferred contact method (SMS or email). If both are present and the message is urgent, you can pick "Send both."

Manager review

Every tenant message is drafted for manager approval — a coordinator or manager always clicks Send. The history tab shows every message, who sent it, and when the tenant read it.

Saved templates

From Settings → Notification Preferences → Templates, you can save phrasing your team uses often. Picking a template still produces an editable draft — you decide what goes out.